FAQ

Lab-grown diamonds are created in a controlled environment using advanced technological processes that replicate the conditions under which diamonds naturally form in the Earth's mantle. They possess the same chemical and optical properties as natural diamonds.

Yes, lab-grown diamonds are real diamonds. They have the same crystal structure, hardness, and brilliance as natural diamonds.

Lab-grown diamonds are often considered more ethical and environmentally friendly than mined diamonds, as they do not involve the social and environmental issues associated with diamond mining.

Lab-grown diamonds are created using either High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD) methods.

Yes, lab-grown diamonds are more affordable than natural diamonds of similar quality and size.

Yes, lab-grown diamonds have the same level of hardness and durability as natural diamonds.

Absolutely! Lab-grown diamonds are suitable for all types of jewelry, including engagement rings, earrings, and necklaces. At Kynd Mark, we’re here to serve the purpose and make your jewelry experience better.

We collect personal information such as your name, contact details, shipping address, and payment information when you make a purchase. We may also collect non-personal information like browsing behavior and preferences to enhance your shopping experience.

Your information is used to process and fulfill your orders, communicate with you about your purchases, and improve our products and services. We may also use your information to send you promotional materials, newsletters, and updates, but you can opt-out at any time.

Yes, we take the security of your payment information seriously. We use industry-standard encryption technologies to protect your data during transmission and storage. Our payment processing partners also adhere to strict security standards.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential.

We implement a variety of security measures to maintain the safety of your personal information. These measures include secure socket layer (SSL) technology, regular security assessments, and access controls to limit internal data access.

Yes, we use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

We comply with applicable data protection laws and regulations. Our Privacy Policy outlines your rights and our obligations regarding the collection, use, and protection of your personal information.

If you have any questions or concerns about your privacy, please contact our Privacy Officer at support@kyndmark.com

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Please check our website www.kyndmark.com periodically for updates.

By accessing and using the Kynd Mark website (www.kyndmark.com), you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

a. We make every effort to provide accurate and up-to-date information about our lab-grown diamond jewelry, including descriptions, prices, and availability. b. Colors and Sizes: Product images are for illustrative purposes. Colors and sizes might vary. c. Diamond Weights: Please note that the diamond weights provided in product descriptions are approximates. Actual weights may vary slightly.

a. Order Placement: Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order in case of any maliciousness. b. Payment: Payment is required at the time of order placement. We accept various payment methods as listed on the website.

a. Shipping Times: Estimated shipping times are provided during the checkout process. At Kynd Mark, one of our major intentions has been to deliver on time. Under any difficult circumstances - actual delivery times may vary. b. International Shipping: The prices mentioned on the website are inclusive of international shipping and import duty. Intellectual Property a. All content on our website, including images, logos, and text, is the property of Kynd Mark and protected by copyright and intellectual property laws. b. Use of Content: You may not reproduce, distribute, or use our content without prior written consent.

Kynd Mark is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

a. Product Selection: Browse our collection of lab-grown diamond jewelry on our website. Click on the desired item for more details. b. Adding to Cart: To make a purchase, select the item's variations (if applicable) and click "Add to Cart." c. Checkout: Proceed to the checkout page to review your order summary, shipping information, and total cost. You can make changes to your order before finalizing the purchase.

a. Confirmation Email: Upon successful order placement, you will receive an email confirming the details of your purchase. This email serves as an acknowledgment of your order. b. Order Acceptance: Order confirmation does not signify acceptance of your order; it confirms receipt. We reserve the right to accept or decline an order at our discretion, including cases of pricing errors or unavailability of products.

a. Payment Methods: We accept various secure payment methods, which will be displayed during the checkout process. Payment is required to confirm your order. b. Order Changes: Once an order is confirmed, changes (such as modifications to items, shipping address, or payment method) may not be possible. Please review your order details carefully before completing the purchase.

a. Shipping Times: We aim to process and ship orders within the specified timeframe indicated during checkout. Actual delivery times may vary depending on location and shipping method. b. Shipping Address: Ensure the accuracy of your shipping address. We are not responsible for items delivered to incorrect addresses provided by the customer.

a. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking details. Track the status of your delivery here: https://www.fedex.com/en-us/tracking.html b. Order Modifications: Contact our customer support immediately if you need to make changes to your order after it has been placed. We'll do our best to assist you if the order hasn’t been processed for shipping.

a. Cancellation Request: If you wish to cancel your order, please contact our customer support team as soon as possible. Cancellation requests are subject to our cancellation policy. b. Cancellation Fees: Orders canceled after shipment may incur return shipping fees. Refer to our return policy for further details.

a. Timeline: Our return policy allows you to return items within 30 days of receiving your order. b. Condition: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging with all tags intact.

a. Contact Us: To initiate a return, please contact our customer support team at support@kyndmark.com with in the specified return period. Provide your order number and details about the item you wish to return. b. Approval: Once your return request is approved, you will receive instructions on how to return the item.

a. Processing Time: Refunds will be processed within 30 days of receiving the returned item. b. Refund Method: Refunds will be issued to the original payment method.

a. Customized or Personalized Items: Items that have been customized or personalized are not eligible for return or exchange unless they are defective or damaged.

a. Incomplete Returns: If the returned item is not in its original condition, damaged, or missing parts, we reserve the right to charge a restocking fee or reject the return. b. Return Inspection: All returns are subject to inspection before a refund is processed.

If you have any questions or concerns regarding our Returns and Exchange Policy, please contact our customer support team at support@kyndmark.com.